Changing your login email
Your login email is the address you use to sign in to CTAIMACAE (login.ctaima.com). If you need to change it — because your corporate email has changed, you've moved departments, or the one on record is incorrect — here's how.
⚠️ Important: as a contractor company, you cannot change your login email yourself from the platform. The change must be made by your principal client or, in some cases, by the CTAIMA support team.
Option 1: Request the change from your principal client (recommended)
Your principal client (the company that hired you) has access to update the login email for contractor companies. This is the fastest option.
How to find your contract manager's contact details:
Log in to CTAIMACAE at login.ctaima.com.
Go to "Coordination" → "Client Information" → "Contracts".
Find the contract for the client whose email you need to change.
Click the "i" (information) icon on the contract.
The contract details will show your manager's contact information (name, email and/or phone number).
Contact that person and ask them to update your login email on the platform.
Option 2: Request the change from the CTAIMA support team
If you can't reach your principal client or can't find their contact details, you can contact us directly. Send a message with the following information:
Your company name (the contractor company).
Your principal client's name (the company that hired you).
Current email (the address you currently use to log in).
New email (the address you want to switch to).
You can reach us through:
🟩 WhatsApp: +34 664 281 487
❓ Chat in CTAIMACAE: click the question mark icon in the bottom right corner of your screen.
ℹ️ Please note: we do not always have permission to make this change on behalf of every client. If that's the case, we'll let you know and ask you to contact your principal client directly.
What happens when the email is changed?
You'll receive a new invitation email to your new address to activate your access.
Your documents and data are kept — nothing is lost and you don't need to re-upload anything.
The old email will no longer work to log in.
If you had access to multiple clients, the change may only affect the client who makes it. Each client manages their contractor data independently.
I work with multiple clients — do I need to change the email for all of them?
Yes. If you work with multiple principal clients in CTAIMACAE and need to change your login email, each client must make the change separately on their platform. Contact each of them individually, or write to us listing all the affected clients so we can handle it.
What if I can't log in with my current email?
If you're unable to sign in (because the email no longer exists or you've forgotten your password), try these steps in order:
1. Reset your password
Go to login.ctaima.com and click "Forgot your password?". If the email is still active, you'll receive a verification code to set a new password.
2. If the email no longer exists
If your previous email is no longer active (for example, it was deactivated when you left a previous company), you won't receive the reset code. In that case, contact us via WhatsApp (+34 664 281 487) from any email address, explaining your situation and the email address you need.
Frequently asked questions
"Can I have two login emails at the same time?"
No. Each user has a single login email per client. When the email is changed, the previous one stops working.
"I've changed companies but I'm still a contractor for the same client"
In this case, your principal client must update your contractor company's details, including the administrator's email. Contact your contract manager.
"How long does the email change take?"
If your principal client makes the change, it's immediate. If we handle it from support, the usual turnaround is 24–48 business hours, provided we have the client's permission.
"I received the invitation to my new email but I can't log in"
Make sure you click the link in the invitation and set a new password. If the link has expired, ask your client to resend the invitation.
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Need help? We're here for you:
🟩 WhatsApp: +34 664 281 487
Chat in CTAIMACAE: access it by clicking the chat icon.