Twind is CTAIMA's new CAE platform, which unifies CTAIMACAE and e-coordina. In this article we explain what changes, what happens to your data, and how to prepare to make the transition as smooth as possible.
ℹ️ Keep in mind: we recommend bookmarking this article in your browser so you can refer back to it quickly if any questions come up during the first weeks after the update.
What is Twind and why are we making this change?
Twind is CTAIMA Group's new Business Activity Coordination (CAE/BAC) platform. It unifies CTAIMACAE and e-coordina into a single, simpler and faster environment built to incorporate artificial intelligence.
If you work with several clients, you know what it means to manage different platforms: different URLs, usernames and passwords on spreadsheets, separate accounts for each company. With Twind, all of that disappears. One single platform, all your clients in one place.
What gets better from day one?
Unlimited and free users on the Basic Plan — you no longer pay for additional users.
All the documentation and access status of your resources centralised in one place.
A clear, real-time view of each contract's compliance.
The way you work doesn't change — the environment does. And over the coming months you will see continuous improvements that were not possible with the previous technology.
How does Twind work?
In this tutorial we walk you through the basic actions you need to take as a contractor in Twind from your first login. If you prefer to watch before reading, it is the best starting point for getting familiar with the platform.
💡 Turn on subtitles to watch in your preferred language!
What happens to my information?
You will not lose any relevant data. We make a secure copy and transfer it automatically to Twind.
What will be transferred:
All active contracts.
All completed or expired contracts from 1 January 2025 onwards.
Access to prior history: You will be able to view data prior to January 2025 in your current platform (CTAIMACAE or e-coordina) in read-only mode, with no time limit.
When does it happen and how long does it take?
The update process takes place overnight:
Start: 00:00 on the assigned date.
Estimated completion: between 8:00 and 9:00 in the morning.
During that window, the platform will be temporarily unavailable. Once the process is complete, you will receive an email with access instructions.
⚠️ Important: if you use access control, download the necessary information the day before so you can consult it during the morning of the update.
Can I change my update date?
Yes. You can request a change within approximately a two-week window around your assigned date. To do so, contact us through the support channels.
How will I access Twind?
When the update is complete, you will receive an email from [email protected] with access instructions.
You will need to create a new password the first time you log in.
If you do not receive the email, check your spam or junk folder.
What to do before, during, and after
Before the update:
Check your scheduled update date by contacting us.
Review and update the contact details of users on the current platform.
Inform your team and subcontractors of the date and the email they will receive.
Whitelist the domain app.twind.io and the sender [email protected] (ask your IT team to do this).
If you use access control, download the necessary information the day before.
Review the available videos and guides to familiarise yourself with Twind.
During the update:
The platform will be unavailable between 00:00 and 08:00–10:00.
No action is required on your part.
After the update:
You will receive an email from [email protected] with instructions to create your password and log in.
Your current contracts and data will already be available in Twind.
You will be able to continue consulting historical data in your previous platform in read-only mode.
Frequently asked questions
Will I lose any information during the update?
No. We make a secure copy of your information and transfer it to Twind. All active contracts and completed contracts since 1 January 2025 are copied. In addition, you will be able to consult prior history in the current platform in read-only mode.
Do I need to do anything technical before the update?
No technical action is required. We recommend:
Reviewing that user contact details are up to date
Informing your team of the update date.
Reviewing the available videos and guides
If you use access control, downloading the necessary information the day before.
If you have API integrations, SSO, or use the access control app, our team will contact you to carry out the necessary configurations before the update.
Will I be able to keep using the current platform during the update?
During the process (between 00:00 and 08:00–10:00), the platform will be unavailable. Once complete, you will receive the Twind access email.
What if I have problems after the update?
Our team will be available to help you. You can consult guides and videos or contact support directly.
What happens to my API integrations, SSO, or the access control app?
If you use any of these tools, our team will contact you before the update to carry out the necessary configurations. If you have any questions, contact your usual account manager or reach out via the support channels.
Useful guides for getting started in Twind
Once you access Twind, these articles will help you navigate with confidence from day one:
Need help?
If you have any questions, we're here for you:
🟩 WhatsApp: +34 664 281 487
❓ Chat in CTAIMACAE: click the question mark icon in the bottom-right corner of your screen. A chat window will open and you can talk to us directly.