Twind is CTAIMA's new CAE platform, unifying CTAIMACAE and e-coordina. In this article we explain what changes, what happens to your data, and how to prepare as a principal company so the transition is as smooth as possible.
ℹ️ Keep in mind: we recommend bookmarking this article in your browser so you can refer back to it quickly during the first few weeks after the update.
What is Twind and why are we making this change?
Twind is CTAIMA Group's new Business Activity Coordination (CAE) platform. It unifies CTAIMACAE and e-coordina into a single environment — simpler, faster, and ready to incorporate artificial intelligence.
If you work with multiple clients, you know what it means to manage different platforms: separate URLs, usernames and passwords scattered across spreadsheets, individual accounts for each company. With Twind, all of that disappears. One platform, all your clients in one place.
What improves from day one?
Unlimited free users on the Basic Plan — no more paying for additional users.
All the document and access status of your resources centralised in one place.
A clear, real-time view of compliance for each contract.
The way you work does not change — the environment does. And over the coming months you will see continuous improvements that simply were not possible with the previous technology.
How does Twind work?
This tutorial walks you through the basic actions you need to take as a principal client in Twind from your very first login. If you prefer to watch before reading, this is the best starting point to get familiar with the platform.
💡 Turn on subtitles to watch in your preferred language!
What happens to my information?
You will not lose any relevant data. We make a secure copy and transfer it automatically to Twind.
What will be transferred:
All active contracts
All completed or expired contracts from 1 January 2025 onwards
Access to earlier history: You will be able to consult data prior to January 2025 in your current platform (CTAIMACAE or e-coordina) in view-only mode, with no time limit.
When does it happen and how long does it take?
The update process takes place overnight:
Start: 00:00 on the assigned date
Estimated end: between 8:00 and 9:00 in the morning
During that window, the platform will be temporarily unavailable. Once the process is complete, you will receive an email with access instructions.
⚠️ Important: if you use access control, download the information you need the day before so you can consult it during the morning of the update.
Can I change my update date?
Yes. You can request a change within an approximate two-week window around your assigned date. To do so, contact us through the support channels.
How will I access Twind?
When the update is complete, you will receive an email from [email protected] with access instructions.
You will need to create a new password the first time you log in.
If you do not receive the email, check your spam or junk folder.
What to do before, during, and after
Before the update:
Check your scheduled update date by contacting us
Review and update user contact details in your current platform
Inform your team and contractors of the date and the email they will receive
Whitelist the domain app.twind.io and the sender [email protected] (ask your IT team)
If you use access control, download the necessary information the day before
Review the available videos and guides to get familiar with Twind
During the update:
The platform will be unavailable between 00:00 and 8:00–10:00
No action is required on your part
After the update:
You will receive an email from [email protected] with instructions to create your password and log in
Your active contracts and data will already be available in Twind
You can continue consulting the history in your previous platform in view-only mode
Frequently asked questions
Will I lose information during the update?
No. We make a secure copy of your information and transfer it to Twind. All active contracts and those completed from 1 January 2025 are copied. You can also consult earlier history in your current platform in view-only mode.
Do I need to do anything technical before the update?
No technical action is required on your part. We recommend:
Checking that user contact details are up to date
Informing your team of the update date
Reviewing the available videos and guides to get familiar with Twind
If you use access control, downloading the necessary information the day before
If you have API or SSO integrations, or use the access control app, our team will contact you to carry out the necessary configurations before the update
Can I keep using the current platform during the update?
During the process (between 00:00 and 8:00–10:00), the platform will be unavailable. Once complete, you will receive the Twind access email.
What if I have problems after the update?
Our team will be available to help you. You can consult guides and videos or contact support directly.
What about my API or SSO integrations, or the access control app?
If you use any of these, our team will get in touch before the update to carry out the necessary configurations. If you have any questions, you can check with your usual agent or contact us through the support channels.
Useful guides to get started in Twind as a principal company
Once you access Twind, these articles will help you set up and manage your environment from day one:
Video guide: How to get started in Twind as a client user? [pending translation]
Need help?
If you have any questions, we are here to help:
🟩 WhatsApp: +34 664 281 487
❓ Chat in CTAIMACAE: click the chat icon in the bottom-right corner of your screen.