For various circumstances, you may want to change the email address you use to log onto the platform. In this case, you must contact your customer to make the change.

To find out the contact information for your contract manager, please consult the following article:

How to find the data for my contract manager.

(https://ctaima.freshdesk.com/es/support/solutions/articles/47001176464)

If you cannot access this information, you can write us at help[email protected], indicating the following information:

customer’s name
 former email address

new contact email address that you wish to set to log onto the platform.

We will contact you to carry out the necessary verifications and if possible, to change the email.

Consult all the help articles in the knowledge base.