You may want to change the data you use to access CTAIMACAE. In this case, the contract manager (from your customer) is the person who must change the contact information.
The contract manager can change the email address your company uses to access CTAIMACAE, as well as the name that appears on the platform.
If you do not know who your contract manager is, you can find this information in the following article: How to see the contact information for my contract manager.
Consult all the help articles in the knowledge base.